Privacy and Cookie Policies

Privacy Policy

DNA Solutions S.L. guarantees the strictest privacy policy in relation to the information obtained from its customers or potential pustomers, understanding as "customer" anyone requesting a service or product to DNA Solutions S.L., and as "potential customer" anyone who contacts DNA Solutions S.L. in order to make a query without making a previous purchase. Access to and use of this website, including the analysis performed for those users who order them, is subject to the terms set forth below. If you have any doubts about any of the points included in this document, do not hesitate to contact us (adn@dnasolutions.es).

Origin of the Data
DNA Solutions S.L. can receive personal data by several means (telephone, chat, email, messaging applications, etc.). DNA Solutions S.L. makes their privacy policy available to the user on their website www.dnasolutions.es/en. It is the responsibility of the customer or potential customer to consult this privacy policy prior to communicating such data.
Users guarantee and are responsible for the veracity, accuracy, validity and authenticity of the personal data provided.
The user providing information from third parties is responsible for receiving the pertinent authorizations from the data owners or their legal guardians before providing said data to DNA Solutions S.L. DNA Solutions S.L. cannot be held responsible if they store data of third parties that have been provided without their authorization.

Collected Information and Use and Purpose of the Data
DNA Solutions S.L. does not require the user to provide any personal information while browsing our website. However, if the user makes a query or a purchase, they will need to provide certain personal information.
The information provided through the online forms available on the website, the forms sent in paper, chat, email, telephone, instant messaging applications, social networks or any other means may be stored in files owned by DNA Solutions S.L. and/or DNA Solutions Pty. Ltd. and/or DNA Solutions Inc.
DNA Solutions S.L. does not use the information obtained from its customers or potential customers for advertising purposes, nor does it share or sell said information with third parties, except for the purpose of informing about or carrying out the services for which the company has been contacted and/or contracted, or in case of legal requirements.
The information provided in a query made by a potential customer, regardless of the means by which it is received, except online chat, is eliminated within a maximum of 30 days after the query is resolved. In the case of inquiries from potential customers who are not located in the geographical area of action of DNA Solutions S.L., DNA Solutions S.L. may forward the query to the offices of the group that deals commercially with the region where the potential customer is located.
The information collected through the online chat is stored in a file owned by DNA Solutions Pty. Ltd. in Australia. This information is deleted after 6 months from its creation, unless the conversation contains relevant information regarding an ongoing incident, in which case DNA Solutions S.L. reserves the right to keep a copy of the conversation for a maximum period of 2 years.
The information provided through the purchase forms and payment forms (online or received by email) is deleted after 6 months from receipt of the purchase order, with the exception of those purchase orders that DNA Solutions S.L. is obliged to store for a longer period of time for accounting reasons or for some incident; in this case, DNA Solutions S.L. reserves the right to keep this information for a maximum period of 2 years.
Regarding the use of the information provided by the client for the service ordered, or obtained from it:
- The biological samples provided for the analysis are destroyed after 3 months since the analysis was finished, unless the client explicitly requests that they are stored for a longer period of time, for example when they intend to order another analysis on the same samples.
- The paperwork submitted for the analysis, as well as the paperwork with the details of the analysis, is destroyed after 1 year since the result of the analysis was obtained, or after 1 year since any incidents related to the analysis have been solved (if there were any).
- The basic infomation on the analysis (excluding the details of the analysis) will be available to the client for 2 years since the result was obtained, or for 2 years since any incidents realted to the analysis were solved (if there were any). After that time, DNA Solutions will delete all the information on the analysis.
However, DNA Solutions S.L. informs the client that certain information may need to be stored for a longer period of time in order to abide by financial requierement.

Data of Minors
DNA Solutions S.L. establishes that the services can only be ordered by people of legal age. However, DNA Solutions S.L. does not have the means to verify the age of the users of the website, and therefore, DNA Solutions S.L. cannot be held responsible if a minor provides personal data (their own or belongind to others) through the website. If you are aware that a minor has provided personal information to us, please let us know by email: adn@dnasolutions.es.

Especially Protected Data
DNA Solutions S.L. informs the client that the performance of the service involves obtaining certain data included in the category labeled as "especially protected data".
With respect to the information on the race or ethnic origin of the participants in the analysis, DNA Solutions S.L. informs that this information is not required to perform most of the analysis and, in those cases, this information is not requested to the client. For paternity tests, the information on the race is optional, being necessary for the preparation of the Paternity Index report; as the client is informed in the paperwork on the test, if they do not wish to provide this information, a different, simpler report will be prepared, for which the information on the race is not necessary. For the kinship test it is necessary for the client to provide information on the race of the donors, since the statistics used to obtain the result vary depending on the race of those tested; it is, therefore, absolutely necessary for the client to provide this information, which will only be used for the purpose of carrying out the contracted service. For ancestry tests, DNA Solutions S.L. requests that the client provides information about the geographical origin (not the race) of the donor; this information is used to provide a more precise result or more relevant information on the client's haplogroup.
On the other hand, for certain analyses, the result may provide data that can be used to obtain information on the physiology or health of the donors. DNA Solutions S.L. does not use the result to establish any specific relationship between the genetic information of the donor and their physiology or health. DNA Solutions S.L. stores the genetic profile (from any studied part of the DNA) for the period established above, ignoring any possible association between the genetic information and the physiology or health.

International Transfer of Data
DNA Solutions S.L. informs its clients that their data must be transmitted to our partners, located in countries outside the European Union, for the realization of the contracted services. The data incorporated into digital files is stored in a secure server located in Australia and owned by DNA Solutions Pty. Ltd.; in order to carry out the service, the digital information must be shared with DNA Solutions Inc., in addition to DNA Solutions S.L. On the other hand, the physical data (paperwork received for the service, as well as the information resulting from the analysis) is stored in the facilities of DNA Solutions Inc. in Panama. The storage time of the information is described above.
DNA Solutions S.L. informs that the associated companies with which the information is shared (DNA Solutions Pty. Ltd. and DNA Solutions Inc.) comply with the privacy policy established by DNA Solutions S.L. to its customers.
DNA Solutions S.L. informs that it is essential to make this international transfer of data for carrying out of the service due to the business structure of DNA Solutions S.L., DNA Solutions Pty. Ltd. and DNA Solutions Inc.

Data Security
DNA Solutions S.L. guarantees that it has adopted the necessary technical and organizational measures at its disposal, and according to the requirements set by law, in order to avoid the loss, misuse, alteration, unauthorized access and/or theft of personal data provided by customers or potential customers.
The technical measures include the use of secure connections, the encryption of information during the purchase process and the use of authentication certificates and secure servers. The user must be aware that the measures adopted by DNA Solutions S.L. do not exempt other risks associated with web browsing, data transmission over the internet, the use of Wi-Fi networks or the computer system used for the connection.
Regarding the organizational measures, DNA Solutions S.L. guarantees that access to data provided by customers or potential customers is limited to the personnel necessary to carry out the required services. Said personnel may include employees of companies associated to DNA Solutions S.L. (such as DNA Solutions Pty. Ltd. or DNA Solutions Inc.) or others, with whom the sharing of information is always done in a secure manner. In addition, DNA Solutions S.L. takes the necessary measures so that any other company with access to customer data or potential customers of DNA Solutions S.L. is governed by this same privacy policy for the treatment of said data.

Rights of the User Over Their Data
At any time, the user may exercise their rights of access, rectification, cancellation, elimination, limitation and oposition to the treatment and use of their personal data by sending an email to adn@dnasolutions.es or a letter to DNA Solutions S.L., Apartado de Correos 800, 41080, Sevilla, Spain. DNA Solutions S.L. reserves the right to verify the veracity of the identity of the applicant prior to the modification of its records. The user must bear in mind that current legislation may require that certain data remain stored for a certain time, and for a longer period of time than that required to carrying out the ordered service or longer than the time established in the internal protocols of DNA Solutions S.L. (for example, for tax inspection purposes). Once the time required by law has elapsed, DNA Solutions S.L. commits to comply with the client's request; in this case, the applicant will be informed of the data that must remain stored and its expiration.
DNA Solutions S.L. reserves the right to modify the information described above at any time and without prior notice, always within the framework of the legislation in force. The access, navigation and/or use of this site, as well as the contracting of any service to DNA Solutions S.L. through another means of contact, implies the acceptance of our privacy policy.

 

Cookie Policy

Cookies are files that are downloaded and stored on the user's computer/device when accessing certain web pages. Cookies can have different uses, like remembering the user's session or analyzing their behavior on the website.

DNA Solutions S.L. uses cookies of Google Analytics on its website in order to analyze and measure the use and activity on the website. These cookies do not collect any personal information of the user; the information obtained refers to how the user has reached the website, the number of pages visited and the time spent on each page, the device and browser accessed, the language of the user, the city to which the user's IP is assigned (never the complete IP), and other anonymous data.

By having YouTube videos embedded on the website, there may be cookies set by the platform that can be used by them to track their online activity. DNA Solutions S.L. has no control over the information collected by these cookies.

DNA Solutions S.L. also uses on its website cookies from Chatstack, managed by DNA Solutions Pty. Ltd., in order to be able to provide the online chat service. As stated in the privacy policy, the information collected by this application is periodically deleted, and it is also possible to delete it at any time if the user requests it.

Finally, DNA Solutions S.L. uses a permanent cookie on its website that allows the website to remember that the user has already accepted the cookie policy. This same cookie also exists, owned by DNA Solutions Pty. Ltd., on the purchase forms.

In any case, DNA Solutions S.L. informs the user that there are tools to disable the use of cookies in their browser, as well as to eliminate them at the end of the session. Also, the most common browsers offer additional add-ons to block cookies and other features that can collect user data.

In the following links you can find more information about cookies and how to disable them in the most common browsers:
- Firefox: https://support.mozilla.org/en-US/
- Chrome: https://support.google.com/chrome/?hl=en#topic=7438008
- Edge: https://support.microsoft.com/en-us/help/17171/windows-10-get-to-know-microsoft-edge
- Safari: https://support.apple.com/en-gb

DNA Solutions S.L. reserves the right to modify the information described above at any time and without prior notice, always within the framework of current legislation. The access, navigation and/or use of this site implies the acceptance of our cookie policy.

 

This text is a translation of the original one in Spanish, which can be found here. Only the Spanish text can be considered as the official one.



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