What do I have to do to take a DNA test?
To take your DNA test with DNA Solutions you simply need to order our sample collection kit. With the kit you will be able to collect the DNA samples. We provide step-by-step instructions with the kit to collect mouth swab samples, the collection of this sample is painless and really easy. You will then send the samples and paperwork back to us. We will perform the analysis and send you the results in a few days.
Is the test accurate?
DNA Solutions tests are extremely accurate and reliable. Our paternity tests reach an accuracy of 99.9999%. The accuracy for each type of test is stated on the website, as well as on the kit paperwork and on the results.
How long does it take to get the results?
Testing time depends on the type of test and service ordered. For a paternity test, for example, turnaround time is 7-10 working days. In any case, testing time for each type of test is stated on our website and on the kit paperwork.
How will I receive my results?
On your submission form you will choose how you want to receive your results. You will need to write the details for the chosen method(s). However, you need to bear in mind that we will not be able to communicate to you your results (or any information on the test) by phone if you have not provided a password on your form (or if you cannot remember it).
Are the results confidential?
DNA Solutions guarantees a strictly confidential service. Results will only be communicated to the person(s) who ordered the test, and none of your personal information will ever be transmitted to third parties or used to any other purposes other than performing the ordered service. Moreover, only the authorised DNA Solutions staff will be able to access your data. On the other hand, we will ask for your password to anyone who calls us or enters our online chat, or who requests the result to be sent to any other addresses not stated on your form; if this person fails to provide the correct password, no information will be provided and results will not be sent to any other recipients. Finally, DNA Solutions abides by the current Data Protection Law.
Do you keep my DNA sample?
All DNA samples are destroyed 3 months after the results have been obtained. The test paperwork, including the result, is kept in file for a longer period of time.
How do I take the DNA samples?
With your kit you will receive our special packages of brushes to collect a mouth swab sample. You will also receive step-by-step instructions on how to collect this type of sample. The packages for the brushes are specifically designed to keep your sample in good conditions until we receive them at our offices, even if we receive the samples several weeks after they were collected.
Is it a saliva sample what I need to send?
No. The standard sample we work with is not saliva, it is a mouth swab sample (oral mucose). This is why it is not enough to dip the brushes in saliva, you must rub the brushes in the inside of your mouth as explained in the instructions.
Isn't blood a better sample than a mouth swab?
A blood sample is not better or more reliable than a mouth swab sample. DNA is always the same, regardless of the type of sample, as our DNA is the same in all of our cells. Collecting a mouth swab sample is a much easier procedure and completely painless. Most laboratories all over the world, even forensic laboratories, work with mouth swab samples as their standard samples.
Is it possible to send other types of sample instead of a mouth swab?
Yes, we can accept other samples other than a mouth swab, although a mouth swab sample is always the best type of sample you can send. You can find the list of the non-standard samples we can accept here. Please, contact us if need more information on non-standard samples.
Can DNA be modified by other substances?
DNA cannot be modified by any drugs or medications, nor by food or drinks. If any of the people to test is undergoing a chemotherapy treatment or has undergone a marrow transplant, please contact us.
At what age can a DNA test be done?
Age has no effect over DNA, so you can do a DNA test at any age, even before a baby has been born.
Do I need to send the mother's sample for a paternity test?
The mother's sample is not required to obtain a conclusive result for paternity. In certain cases, it may be needed, like when the possible fathers are related. Having the mother's sample can increase the final accuracy of the paternity test, though. The mother's sample may be required for other procedures different from the paternity test.
What will I receive with the kit?
The kit contains information on the test you ordered, step-by-step instructions for the sample collection, the paperwork you will need to fill out to take the test, and our special brushes to collect the mouth swab samples.
How do I get the kit?
To receive our kit you simply need to order it through our website: go to the desire test's page and fill in our order form. If you prefer, you can also place your order over the phone (purchase conditions apply). If you cannot wait for the kit to arrive, you can download the kit's paperwork or request it by email, and collect the samples with cotton buds.
What if I receive the kit but can't collect the samples right away?
Our brushes can be kept for a long time, as long as you do not take them out of their packages. Once you have collected the samples we recommend that you send them back to us as soon as possible. Even though mouth swab samples can provide enough DNA long after they have been collected, DNA degrades with time. Always keep the samples in a dry and dark place until you send them to us.
What if I don't want to receive the kit at my home or can't wait for it to arrive?
If you wish not to receive the kit at your home, we can send it to your work address or to a friend's home; simply provide to us a valid mailing address for your kit. If you are in a hurry and cannot wait for the kit to arrive, you can download the paperwork, or request it by email, and follow the instructions to collect the samples with cotton buds (the accuracy of the test will not decrease for taking the samples with cotton buds).
What if each party lives in a different city or country?
You can take a DNA test with us even if the people to test live in different cities or countries. Depending on where each party is based, we can send a kit to each of you, or we will recommend that you collect the samples with cotton buds. Thanks to the fact that DNA Solutions has offices all around the world, we take care of receiving each sample separately and joining them for the test. Please contact us for detailed information if needed.
How much is a DNA test?
The price for the test varies depending on the type of test and on whether you order any additional services. The final price for each test is stated on our website (on the test's page), as well as on the kit. If you are ordering extra services (such as testing additional people or requesting an additional report) and are unsure about the final price, please do not hesitate to contact us.
Why do I have to pay a deposit to receive the kit?
The kit has no extra cost over the price of the test. The small amount we require to send the kit to you is to be deducted from the price of the analysis. For example, if the ordered test has a final price of 159€, you will pay 9€ to receive the kit and 150€ when you send the samples back to us for testing.
How do I pay for the test?
The accepted payment methods are stated on our website and on the kit. You can pay by credit/debit card, by bank transfer or by money order. You just need to choose your preferred payment method on your submission form and follow the instructions for that payment method.
Can I split the payment in two installments?
If you cannot pay the total price of the test when sending your samples, we can store them for a three-month period to give you some time to pay the remainder. However, please bear in mind that the analysis cannot begin until the full payment is received.
If your question hasn't been answered here, please do not hesitate to contact us.
DNA SOLUTIONS Aptdo de Correos 800, Sevilla 41080, Spain. Telephone: (+34) 954 259 679 email@example.com
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